Ukraine’s internet provider map in Diia

About the project

The xPON Map in Diia is a service that helps Ukrainians stay connected even during blackouts. With it, users can find a provider in their building that uses xPON technology in just a few clicks — and see how long the network is expected to run without power.

The project has also become a tool for working with internet providers. We built a mechanism for collecting and verifying data that gives the government a real picture of coverage across the country. This makes it possible to spot areas where connectivity needs strengthening and encourages companies to improve their services for shared digital resilience.

What we did

We analyzed the business processes, legal requirements and current regulations, and found out how providers currently report coverage data and where that process breaks down.

Based on this analysis, we defined requirements for a service that rethinks the process for a digital format, and set out which problems it has to solve for the government, providers and users.

We ran 4 in-depth interviews, a quantitative survey and 6 usability tests on an interactive prototype. We involved providers of different sizes to see what data they actually work with and how they store it.

We prepared a complete technical documentation package: materials for project handover, testing, user training, support and deployment. It will help the client’s team understand the system and keep developing it.

Based on the test results, we refined the interface: restructured pages, added hints and simplified complex flows. We also worked through the edge cases uncovered during user research.

The final prototype was completed, approved by the client and handed over for development.

We built a role system with access rights based on users’ tasks. To process the text addresses providers submit, we implemented our own geocoding service that converts them into coordinates. To compensate for possible errors in automatic recognition, we added a way to place points on the map manually. We also set up integrations for data collection and analytics dashboards.

We supported deployment on the client’s side: prepared the environment and verified the integrations, roles and access system. After launch, we confirmed that data was flowing correctly to the dashboards. The service is currently in beta.

Technologies

Liquio (low-code platform)

Used for:

adding provider coverage, processing feedback, and workflows for the Ministry of Digital Transformation

Node.js

React

PostgreSQL

Express.js

Geocoding service

Geocoding

Invincibility Map
in the Diia app

How does it work?

The system uses a hybrid model: most addresses are geocoded automatically, while for tricky cases in small settlements operators can add and edit points manually. We also explored integrating with the state address register ЄДРА, but it isn’t integrated yet — we focused instead on verifying data directly with service providers.

What our clients say

“This was my first time working with your team, so at the start I had some reservations — we didn’t know each other yet.

What I liked most along the way was the quality of communication. From the very first stages, the team presented a roadmap, kept us regularly updated on progress and potential risks, and flagged important points while proposing optimal solutions.

I’d especially like to mention the approach of showing the service’s visuals while it was still in development. It gave a clear picture of what the service would look like and let us work on the copy ahead of time.

Alina kept us informed about every update and change. Status meetings were clear, structured and transparent.

I’d also like to highlight how open and communicative the whole team was — everyone was reachable, responded to requests promptly and kept the collaboration constructive.

As a result, the service was delivered on the agreed schedule and fully meets our initial expectations. Thank you to the team for a professional and comfortable collaboration!”